We specialize in customized jewellery and watches, crafted to reflect your emotions, style, and story.

We are based in Surat, Gujarat, India, and deliver globally.

Yes, visits are welcome by appointment. Contact us to book.

We started in 2018, with a vision to bring emotion-driven luxury to life.

Yes. All gold jewellery is hallmarked, and diamond pieces come with authenticity certificates.

Yes, we can share our latest catalog via WhatsApp or email on request.

Yes, we serve clients across the USA, Europe, UAE, Canada, Africa, and more.

Yes, we provide custom bulk manufacturing for retailers, boutiques, and resellers.

Via WhatsApp, Instagram, or email. We respond within 24 working hours.

Currently not available, but we’re working on it for the future.

Yes, we use SSL encryption and trusted gateways for 100% secure payments.

UPI, credit/debit cards, bank transfer, PayPal, and international payments.

Yes, with prior appointment. We also share behind-the-scenes videos online.

Currently under development. Stay tuned for future rewards programs.

Yes, contact us for reseller/affiliate programs — we welcome partnerships.

Yes, we deliver globally.

Free shipping is available based on order value, quantity, and location. All charges are transparent at checkout.

Shipping is done in 8 to 9 business days

Courier delivery is typically on business days, depending on the destination country.

Yes, tracking info is sent once your parcel is dispatched.

Yes, but only within 24 hours of placing the order.

No. We only ship to valid physical addresses.

We use DHL, FedEx, UPS, and India Post etc etc, based on location and service.

We will assist you in tracking, but delays due to customs or weather are beyond our control.

Returns are accepted only if the product is defective, damaged, or not as described.

You must inform us within 48 hours of delivery, with photos and explanation.

Must be unused

Must include original packaging, tags, invoice

Return must be shipped within 7 days of approval

No, damage caused by couriers, customs, or natural calamities is not covered.

No, custom-made items are non-returnable.

No, items under discounts or clearance are not eligible for return.

No. Only replacement or repair of the same product is offered.

Unfortunately, late return requests are not accepted.

Customers are responsible for return shipping, unless the product was incorrect or defective.

Yes. No refunds are issued, only repair or replacement of the same item.

7–10 working days after the returned product passes quality check.

We will offer repair or, if agreed, a credit note.

No. We do not offer exchanges for different items or styles.

We do not offer monetary refunds — only repair or same-item replacement.

If exceptionally approved, refund is processed in 7–10 working days via original payment mode.

Yes. Lifetime buyback is available for eligible items.

You need to submit the original invoice and authenticity certificate.

No. Customised, damaged, or discounted items are not eligible.

We offer bank transfer or store credit based on your preference.

Yes, use it as part payment for an upgrade or new order.

Yes, or courier the product to our workshop after confirmation.

Yes, but original invoice and certificate are mandatory.

Yes, customization is our specialty — from engraving to full bespoke design.

Yes, based on design complexity, size, material, and stones.

Yes, we share digital previews or CAD designs for approval.

Yes, engraving is available on many pieces.

Typically 10–12 working days for production, excluding shipping.

No. Customized orders cannot be cancelled or returned once confirmed.

Yes, we design coordinated pieces for couples, families, or events.

Yes, including bezel, strap, dial, engraving, and more.

Yes, 6-month warranty on manufacturing defects.

Water or chemical damage

Wear and tear

Mishandling or breakage

Clean gently with a soft cloth. Avoid perfumes, sweat, and water exposure.

Yes, at a nominal cost, you can get professional cleaning and polishing anytime.